Troubleshooting
Resolve licensing, deployment and seat problems.
For IT support staff
If SonicCloud cannot get a seat, check:
- The workstation has a network connection to your corporate network or VPN.
- SonicCloud was installed with the correct license service settings.
- The license has not expired and seats are available in the admin console.
- The workstation trusts your organization's certificate.
If these are correct and the problem remains, contact the team that manages your license service.
Installer problems
See the exit codes and check the installation log. If you used /l*v, the log path is in your command.
Contact support
Include the message shown, the time it appeared, and the installer log if there was one. See Contact support.